UPDATES
Please be patient with us and we will get back to you as soon as possible. Please check out our frequently asked questions and resources below.
Fair Housing Tenant/Land Lord Services
Legal Aid Society of San Bernardino
Food: We partner with Grace Chapel for our drive-thru grocery distribution, which is every 4th Tuesday 9 am-Noon. Please follow or visit our Eventbrite page for up-to-date information.
If you are experiencing problems with your gas or electric bill both Southern California Edison and Southern California Gas are providing assistance. The links below will help you to get to their information.
If you need to know more about homeless services/homeless diversion programs within the County of San Bernardino, please contact 2-1-1 for further assistance.
Frequently Asked Questions
what's an emergency shelter like?
An emergency shelter is a place for people to live temporarily when they cannot live in their previous residence. Our shelter is a home. You might have to share a room but we dont allow more than 2 persons per room. We have one room for women with children that is private and a litttle larger than the other rooms. The house has bedrooms, a comfortable living room, a kitchen, dining area, patio and a big back yard.
It runs just like a home with women going to work and kids going to school. We have costs associated with utilities, insurance, yard maintenance, trach pickup and repairs just like a regular home.
Families automatically are enrolled into our shelter case-managment program, where we work on mutual, short term goals to get our families into a permanent living situation.
Because our shelter is open 24/7, we rely on the public for donations to assist us in meeting each family’s needs. With a litttle bit of help we can reach more people and do more things to change the lives of women and children.
What is permanent supportive housing?
Permanent means that as long as you qualify you can live in our housing.
Supportive means that we link people who stay in our housing to resources that help them stay stable and productive in their communities.
When do you give out food?
We serve bagged groceries in partnership with Grace Chapel and Community Action Partnership.
Our food days are the 4th Tuesday of every month starting at 9am. We also serve the homeless with bags of ready to eat food evey Wednesday under our popup tent.
We serve over 2,500 families a year with food.
Our team picks up the food, unloads it and bags it. They also help to deliver food to seniors and in our drive through food line.
Do I need an appointment to get services?
Yes. We want to make sure we alot the correct amount of time needed to meet your needs. Appointments are online or by phone. Because of the nature of our work you may talk to 2-3 people who have different jobs in helping you. We are very good at coordinating but you can make this process faster by responding to your email and checking your phone messages often.
what documents do i need to give you once I am in your program?
Typically you will get a list of documents to submit online. They will include your identifying documents, income documents, and verification of your emergency. If you don’t have them, they will hold up the process of assisting you.
You may need the help of your social worker or someone in an office that can help scan and email your documents to us.
How long does it take to get help?
Usually it takes 30-45 days. All of our activities take time. Contacting you, completing intake assessments, sending out forms to you (please try to have an email), reports to our funders about your progress, working with our partners to get help for you and alloing our payments dept to review your file for accuracy. We try to work as fast as possible but sometimes there are hold ups on your end and on ours. This is why we use our superpower advocay skills and talk to people on your behalf to let them know we are working with you to achieve results.
Why can't I get through on the phone?
We apologize for any inconvinience this may cause. We receive over 100 calls for homeless assistance per week and 20-30 voicemails per day. Not including emails. All calls are logged and emails are monitored by multiple staff members. During the day we are answering your emails, answering calls, listening to the message you left and calling back and meeting with clients. We try to do our best at getting back to you within 24-48 hours. If we are working on your case the fastest way to get to your case manager is by email.
How long have you been doing this?
We have been helping people for over 25 years, nonstop. Over the years we have enjoyed seeing the fruit of our labor in heping families with permanent housing and emergency shelter. We especially enjoy keeping families safe and together. We look forward to doing this in the future and we hope you can be a partner with us in continuing our mission.
How You Can Get Involved
Call (909) 382-8540 or Donate
Get in Touch. Get Involved.
We value your willingness to partner and invest in the lives we touch.