Need Help?
The first step in getting help is telling us what you need.
Operation Grace has an emergency shelter for women and children. In this program, we give single women or women with children emergency shelter. Fill out the form to the right to tell us about your situation. If you call us we will direct you to the form.
What happens when you submit a shelter request form?
During working hours, Monday-Friday, our staff will retrieve the email and respond to you. You may call us at 909-382-8540 xt 2. If you call after hours we will listen to the message the following work day and respond as soon as we can. If our shelter is full we will keep your shelter request form for 30 days or until we have a bed available, if sooner.
What Kind of Program is this?
Our emergency shelter provides an immediate place to stay while people reconnect with housing. Shelters work best when people can enter and exit rapidly, with an appropriate level of services for your needs. We incorporate a rapid-rehousing model which means we will be working with you on exiting our program as soon as possible to live in your own place.
How should I prepare?
1. You don’t need income to enter our shelter but you do need to be ready, willing, and able to work to have the income to be able to pay the rent at your own place.
2. If you are not able to work you should have your income (SSI, Disability, etc) in place so that we can assist you with housing navigation and case management.
3. If you have children you need to work on having reliable child care in place so that you can work.
Thank you to all of our partners who made our shelter renovation possible. We could not have done it without you!
Want to Volunteer?
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Common Questions
what's an emergency shelter like?
An emergency shelter is a place for people to live temporarily when they cannot live in their previous residence. Our shelter is a home. You might have to share a room but we dont allow more than 2 persons per room. We have one room for women with children that is private and a litttle larger than the other rooms. The house has bedrooms, a comfortable living room, a kitchen, dining area, patio and a big back yard.
It runs just like a home with women going to work and kids going to school. We have costs associated with utilities, insurance, yard maintenance, trach pickup and repairs just like a regular home.
Families automatically are enrolled into our shelter case-managment program, where we work on mutual, short term goals to get our families into a permanent living situation.
Because our shelter is open 24/7, we rely on the public for donations to assist us in meeting each family’s needs. With a litttle bit of help we can reach more people and do more things to change the lives of women and children.
What is permanent supportive housing?
Permanent means that as long as you qualify you can live in our housing.
Supportive means that we link people who stay in our housing to resources that help them stay stable and productive in their communities.
when do you give out food?
We serve bagged groceries in partnership with Grace Chapel and Community Action Partnership.
Our food days are the 4th Tuesday of every month starting at 9am. We serve over 2,500 families a year with food.
Our team picks up the food, unloads it and bags it. They also help to deliver food to seniors and in our drive through food line.
Do I need an appointment to get services?
Yes. We want to make sure we alot the correct amount of time needed to meet your needs. Appointments are online or by phone. Because of the nature of our work you may talk to 2-3 people who have different jobs in helping you. We are very good at coordinating but you can make this process faster by responding to your email and checking your phone messages often.
what documents do i need to give you once I am in your program?
Typically you will get a list of documents to submit online. They will include your identifying documents and verification of your emergency. If you don’t have them, they will hold up the process of assisting you. Please do not send pictures. You may need the help of your social worker or someone in an office that can help scan and email your documents to us.
How long does it take to get help?
We try to work as fast as possible but sometimes there are hold ups. This is why we use our superpower advocay skills and talk to people on your behalf to let them know we are working with you to achieve results.
Why can't I get through on the phone?
We apologize for any inconvinience this may cause. We receive over 100 calls for homeless assistance per week. Not including emails. All calls are logged and emails are monitored by three people. During the day we are answering your emails, answering calls, listening to the message you left and calling back and meeting with clients. We try to do our best at getting back to you within 24-48 hours.
How long have you been doing this?
We have been helping people for over 25 years, nonstop. Over the years we have enjoyed seeing the fruit of our labor in heping families with permanent housing and emergency shelter. We especially enjoy keeping families safe and together. We look forward to doing this in the future and we hope you can be a partner with us in continuing our mission.
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